It's a complete educational package with :
A SAQ CWMA certificate is issued on completion of the training course.
The training program consists of 10 training modules, each with its own objective.
Each module has sequences.
In each sequence, one or more trainers intervene on a video with exercises.
A course guide is provided.
The people concerned work in a bank or financial institution.
They are :
Help front-line staff to negotiate more effectively with prospects and customers, in order to develop and maintain their commercial relationships.